Safety is part of every ride.
From the checks every driver passes to the button that calls 911, here is how FlexRides looks after riders and drivers.
Before the ride
Every driver is checked
Before their first ride, drivers pass a criminal record check, a driving record check and a review of their licence, vehicle registration and safety inspection. Checks are renewed every year.
Know who's coming
See your driver's name, photo, rating, car and plate before pickup, and follow the car on the map as it arrives.
Pickup PIN
Turn on a 4-digit PIN and your driver must enter it before the trip can start, so you know you're in the right car.
During the ride
Share your trip
Send a live link so someone you trust can follow your trip. Add emergency contacts and they get the link automatically when a trip starts.
Emergency button
The Emergency button on the trip screen calls 911 and alerts the FlexRides safety team with your trip and location. It works for riders and drivers.
Contact through the app
Message or call your driver or rider from the app while the trip is active. Contact details are not shared once the trip ends.
After the ride
Two-way ratings
Riders and drivers rate each other after every trip. A low rating needs a reason, and you can choose not to be matched with that person again.
Reports are followed up
Report a safety concern from the trip in the app. Our safety team reviews every report, and accounts with repeated problems are reviewed by a person.
Lost something?
Open the trip and choose "Get help with this trip", then "Lost item". We pass it to your driver, and our team follows up with you.
In an emergency, always call 911 first.