How can we help?
Answers to the questions we hear most. For anything about a specific trip, open it in the app and choose "Get help with this trip".
Riders
How is the recommended fare worked out?
From the distance and the expected time of your trip. Taxes and fees are included in the price you see, so there are no extras at the end apart from any tip you choose to add.
Can I offer less than the recommended fare?
Yes, a little. You can lower or raise the fare within a range the app shows you. Lower offers may take longer to be accepted, especially at busy times.
What is auto-accept?
With auto-accept on, the first nearby driver who accepts your fare is matched with you straight away, without you having to choose. Turn it off if you'd rather compare offers.
How do I pay?
By card in the app. FlexRides does not take cash. Add a card under Payment before your first ride. Your card details are handled by our payment provider, Stripe, and never stored by FlexRides.
Will I be charged if I cancel?
Cancelling is free for a short time after a driver is matched, and if your driver is running late. After that a cancellation fee may apply. The app always tells you before you confirm.
I left something in the car.
Open the trip in the app, choose "Get help with this trip", then "Lost item". We pass your message to the driver and follow up with you.
I think I was charged the wrong amount.
Open the trip in the app and choose "Get help with this trip". Tell us what looks wrong and we'll check it.
Where does FlexRides operate?
Pickups anywhere in Fredericton, New Brunswick. You can also be dropped off in Oromocto.
Drivers
What do I need to drive?
You must be 21 or older, with a Class 5 licence held for at least 3 years, a clean driving record, a criminal record check and driver abstract no more than 90 and 30 days old and a car 10 years old or newer. See the full list on the Drive page.
How long does approval take?
Once you submit your application in the app, we review your documents and background check. The app shows where your application is and tells you if anything is missing.
How much do I earn?
You earn the fare agreed with the rider, minus the FlexRides service fee, plus 100% of any tips. Each trip's earnings appear in the app as soon as it ends.
When do I get paid?
Earnings collect in your wallet in the app and are paid to your bank account once a week. You also get a weekly statement.
Can I choose which rides to take?
Yes. You see the pickup area, the destination and the rider's offer, and you can accept, offer your own price or skip.
A document is about to expire.
The app reminds you before a document expires. Upload the new one under Documents so you can keep driving without a break.
Your account
How do I change my phone number or email?
In the app, go to Account and then Personal information.
How do I get a copy of my data?
In the app, go to Account, Settings, Privacy and data, and ask for a copy. We answer within 30 days. See our Privacy Policy.
How do I delete my account?
In the app, go to Account, Settings, Privacy and data, then Delete account. See Delete your account for what is removed and what we have to keep.
Still need help? Contact us.